Last Updated: January 2025
Grand Wine is a private merchant and advisory house serving ultra-high-net-worth individuals, family offices, and institutional collectors. Privacy is not a compliance obligation for us—it is a core operating principle.
This Privacy Policy explains how we collect, use, protect, and handle your personal information. Our practices reflect the standards expected by our clientele: absolute discretion, secure data handling, and zero tolerance for unauthorized disclosure.
When you inquire about our services or engage us as a client, we collect:
When you visit our website, we may collect:
We may receive information from:
We use collected information solely to provide wine advisory and acquisition services:
Grand Wine does not sell, rent, or trade client information to third parties for marketing purposes. Ever. Under any circumstances.
We share information only when necessary to provide services you have requested:
All third-party service providers are bound by confidentiality agreements and instructed to use information solely for the specified purpose.
We implement robust security measures to protect your information:
While we implement industry-leading security measures, no data transmission or storage system can be guaranteed 100% secure. We maintain insurance and incident response procedures to address any potential security events.
You have the following rights regarding your personal information:
You may request access to your personal information and correction of any inaccuracies. Contact Dr. Von Draxler to review or update your records.
You may request a copy of your data in a structured, commonly used format. We will provide this within 30 days of your request.
You may opt out of marketing communications at any time. We will continue to send service-related communications (transaction confirmations, portfolio updates) as necessary.
You may request deletion of your account and associated data. Note that we may be required to retain certain transaction records for legal and regulatory compliance (typically 7-10 years).
If you are located in the European Union, you have additional rights under GDPR, including the right to data portability, restriction of processing, and the right to lodge a complaint with a supervisory authority.
We retain personal information only as long as necessary for the purposes outlined in this policy:
After retention periods expire, data is securely deleted or anonymized.
Grand Wine operates internationally with offices in London, Dubai, Bratislava, and Seattle. Your information may be transferred to and processed in jurisdictions where we operate.
We ensure adequate protection through:
Grand Wine uses minimal cookies and tracking technologies:
Required for website functionality (e.g., maintaining your session, remembering form inputs). These cannot be disabled without affecting site functionality.
We use basic analytics to understand website usage and improve user experience. These cookies are anonymized and do not track personal information. You may disable these in your browser settings.
We do not use advertising cookies, social media tracking pixels, or third-party marketing technologies. Grand Wine does not participate in behavioral advertising networks.
Grand Wine's services are intended for adults only. We do not knowingly collect information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will delete it immediately.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify clients of material changes via email and post the updated policy on our website with a revised "Last Updated" date.
Continued use of our services after policy changes constitutes acceptance of the updated terms.
For questions about this Privacy Policy, to exercise your data rights, or to discuss privacy concerns, please contact:
We will respond to privacy inquiries within 30 days.